Remote Help Desk Support for Home Device Users - Monthly Subscription Purchase
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You will receive payment receipt from PayPal. We (Compuvate) will contact you as soon as we receive notification/confirmation of your payment from PayPal.
System Requirements
To receive Compuvate® Remote Help Desk Support for Home Device Users, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive our remote support services, even if your connection appears qualified or your device’s environment is suitable.
Customers requesting Compuvate® Remote Help Desk Support for Home Device Users must have administrator level access to the computer.
Windows™ Operating Systems
Microsoft Windows XP SP3 or higher, Windows Vista, Windows 7 or Windows 8
Microsoft Windows 10 (except Windows 10 in S mode and Windows running on ARM processor)
Microsoft Windows 11 (except Windows 11 in S mode and Windows running on ARM processor)
High speed Internet connection
800 MHz processor (minimum)
512MB of RAM (minimum)
Administrator-level access to the PC
PC, Home Network, Printer (PC), Scanner (PC)
Cloud service includes providers like “Dropbox”, “Google Drive,” and “OneDrive”. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)
Important Service Details
Details about Compuvate® Remote Help Desk Support for Home Device Users Single Use and Monthly Subscription:
*Compuvate® Remote Help Desk Support for Home Device Users — Single Use is a one-time service only (not a subscription) for 1 device to be redeemed within 30 days of purchase and is subject to our Terms of Service as indicated below.
**Compuvate® Remote Help Desk Support for Home Device Users — Subscription is a monthly subscription service for 1 device that will receive 2 sessions of proactive tech support each month and is subject to our Terms of Service as indicated below.
By requesting this service, you are acknowledging that our ability to provide you the services is subject to our initial system test of your environment. In the event we determine we are unable to provide services after this initial system test, you will be eligible for a full refund per our Refund Policy as indicated below.
Help Desk Support Hours
Currently, WE DO NOT provide 24 hours remote help desk support. Our current support hours are:
Mon., Tues., and Thurs:
9:00 AM – 5:00 PM EST.
Wed. and Fri.
1:30 PM – 5:00 PM EST.
If you purchase this service outside our support hours, you will be contacted during the next support hours.
Language
English Only
Refund Policy
The purchase of a Compuvate® Remote Help Desk Support for Home Device Users Single Use is eligible for a full refund, if requested within 30-days of the date of purchase, provided that services have not yet been redeemed. In the event we determine we are unable to provide services after the initial system test, you will be eligible for a full refund.
The purchase of a Compuvate® Remote Help Desk Support for Home Device Users monthly subscription plan is eligible for a full refund, if requested within 15-days of the date of purchase, or in the case of monthly renewals, within 15-days of being charged, provided that in either case services have not yet been redeemed.
Cancellation
You can cancel your subscription at any time. To cancel your subscription, call us at (212) 500-0570 or submit a cancellation request via email (su*****@co*******.com) or via the Contact Us form. Refer to our Refund Policy for refund eligibility upon cancellation.
Terms of Service
Technical Support Services: Certain technical support features may be offered from within the Services, which may include live chat with a technical support agent and/or assistance from a technical support agent via remote computer access (any such technical support offered from within the Software and Services shall be referred to in these Terms as (“Technical Support”)). If such features are offered and you choose to access such Technical Support, any such Technical Support shall be provided at Compuvate’s sole discretion without any guarantee or warranty of any kind other than any guarantees applicable under consumer laws in your jurisdiction that cannot be excluded or limited in any way. It is solely your responsibility to complete a backup of all your existing data, software and programs before receiving any Technical Support. While providing the Technical Support, Compuvate may determine that the technical issue is beyond the scope of the Technical Support. Compuvate reserves the right to refuse, suspend or terminate any of the Technical Support at its sole discretion.
DISCLAIMER OF WARRANTY:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (1) THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, AND (2) COMPUVATE FOR ITSELF AND ITS LICENSORS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPUVATE MAKES NO WARRANTIES THAT: (I) THE SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY SERVICES OR INFORMATION OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; (V) ANY ERRORS IN THE SERVICES WILL BE CORRECTED; OR (VI) IN RELATION TO THE PAYMENT OF ANY REFUNDS, THE TIMELINESS OF SUCH PAYMENT WILL MEET YOUR EXPECTATIONS. IN ADDITION, COMPUVATE MAKES NO REPRESENTATION OR WARRANTY ABOUT ANY THIRD-PARTY PRODUCTS.
LIMITATION OF LIABILITY; DISCLAIMER OF DAMAGES:
SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL COMPUVATE OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS, LOST DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES OR OTHERWISE IN CONNECTION WITH THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COMPUVATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL COMPUVATE’S OR ITS LICENSORS’ TOTAL LIABILITY ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES OR OTHERWISE IN CONNECTION WITH THESE TERMS EXCEED THE AMOUNTS THAT YOU PAID OR ARE PAYABLE BY YOU TO COMPUVATE FOR THE APPLICABLE SERVICES FOR THE APPLICABLE SUBSCRIPTION PERIOD, OR ONE HUNDRED DOLLARS (U.S. $100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO COMPUVATE, AS APPLICABLE. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPUVATE AND YOU.
YOU MAY HAVE CERTAIN RIGHTS UNDER APPLICABLE LAWS IN YOUR JURISDICTION. NOTHING IN THESE TERMS IS INTENDED TO AFFECT THOSE RIGHTS, IF THEY APPLY.